Call Centre

We operate a modern high technology contact centre, offering complete phone and email communication services as well as handling other communication channels. Service lines are fully adaptable to the specific needs and wishes of our customers. Our service is avalilable 24/7 in many world languages.

We offer

Incoming and outgoing contacts handling

  • Information lines
  • Full customer support
  • Providing information of your loyalty programs
  • Helpdesk for your partners
  • Operating your telephone lines after your working hours
  • Receiving and processing orders
  • Automated Interactive voice response (IVR)
  • Email correspondence processing
  • SMS, fax and telex messages, mail correspondence
  • Handling of commercial and baggage claims

Active telemarketing 

  • Active promotion and presentation of your services and products
  • Information about your new campaigns and events
  • Marketing campaign support
  • Potential clients addressing
  • Customer service
  • Customer database updates
  • Mystery calls
  • Questionnaire surveys

 


 
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