Passenger Services

We provide complete passenger services from arrival at the counter to boarding the aircraft.

Passenger and Baggage

  • SITA DCS or Company DCS
  • Self-service check-in kiosks assistance
  • Assistance services for unaccompanied passengers
  • Meet & Assist service
  • VIP Lounges
  • Transfer assist of passengers at the airport in Prague
  • Consultancy on travel documentation
  • Passenger services at irregularities

Baggage claims

  • Passenger assistance in cases involving lost luggage
  • If baggage is subsequently found, assistance in delivering the baggage by putting it on a later flight
  • Use of the WorldTracer system

Airport Ticketing Office (ATO)

  • Ticket sales, change of reservations, loss of transport documentation
  • Late flight assistance 

Transit desk

  • Check-in of transit passengers and their baggage
  • Control of boarding passes and hand luggage
  • Preparation and transfer of essential flight documentation to the flight crew

Order form
or contact us directly
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